Privacy Policy
Majestic Munroe values your trust. This Privacy Policy explains how we handle your information:
1.Data We Collect:
○ Name, contact number, and email at booking.
○ Payment details (processed securely through our payment partners).
○ Optional preferences (e.g., meal choice, special requests).
2. How We Use It:
○ Confirming reservations and sending booking updates.
○ Improving guest experience.
○ Sharing updates or offers (only if you opt-in).
3. Third-Party Sharing:
○ We do not sell your data.
○ Shared only with payment gateways or service providers (boats, guides) strictly for booking purposes.
4. Security:
○ We use SSL encryption and secure storage.
5. Your Rights:
○ You may request correction/deletion of your data anytime.
Cancellation Policy
● 72+ hours before activity: 100% refund.
● 48–72 hours before: 50% refund.
● 0–48 hours before or No Show: No refund.
● Weather / Force Majeure: Free rescheduling to another date, subject to availability.
Terms & Conditions
1. Safety First: Life jackets must be worn at all times during boating. Guests must follow crew instructions.
2. Eligibility: Children under 10 must be accompanied by an adult. People with serious health issues must disclose before booking.
3. Booking: Advance payment required to confirm reservation.
4. Weather Policy: Trips are subject to safe weather conditions; we reserve the right to delay or reschedule.
5. Liability: Majestic Munroe is not responsible for personal injury, loss of belongings, or events beyond our control. 6. Conduct: Alcohol, drugs, or disruptive behavior is strictly prohibited.
Frequently asked questions
What types of boating do you offer?
Canoe tours, kayaking, Shikkara Boat and traditional Kerala country boat cruises
Is it safe?
Yes, all trips include certified life jackets, trained guides, and safety briefings.
Can children join?
Yes, children are welcome with adult supervision.
What should I bring?
Comfortable clothes,For Canoe Trips sun protection (hat, sunscreen), and a bottle of water.
Do you allow walk-in bookings?
Limited. We recommend advance booking to secure your slot.
What happens if it rains?
Light rain doesn’t stop trips, but in case of unsafe weather, we reschedule at no extra cost.
Do you arrange food with the tours?
Yes, traditional Kerala meals/snacks can be added to your package on request.
Is alcohol allowed on the boat?
No. For safety reasons, alcohol and drugs are strictly prohibited.
Can we fish during the trip?
Yes, fishing rods can be arranged as an add-on experience.
What’s the best season to visit Munroe Island?
October to March is ideal for cool weather, but canoe rides through the flooded canals during monsoon are also magical.
Do you offer special group bookings?
Yes, we arrange corporate outings, school trips, and large family gatherings with custom itineraries.
Are pets allowed?
Small pets may be allowed on private trips, but prior approval is required.
Do you provide parking?
Yes, free parking is available at the boating club entry point
How do I pay?
We accept UPI, bank transfer, cash.